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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Debbie Burke

April 17, 2023

5  out of  5 rating by Debbie Burke
"Awesome experience at every turn! I have auto and renter’s insurance both and I have not found better rates anywhere else. Best of all, they have an amazing staff that has handled all my changes seamlessly. Always very professional and expedient with anything I need!! Thank you Paul and Mariel!"

todd Wilson

March 30, 2023

1  out of  5 rating by todd Wilson
"Very horrible when it comes To customer service also, they never seem to answer their phones on time when they’re supposed to be in the office this is very frustrating when a customer is trying to change something on their policy or needs to talk to the agent"


March 26, 2023

5  out of  5 rating by jeffkilgore43
"I was looking to get my policy's down to a price that wouldn't hurt my fixed income.Dani contacted me,at first I didn't think she could help me,but I was wrong she saved me 184 dollars a month by bundling my policy,she was a life saver,worked with me patiently and was very pleasant to talk to,felt like Ive known her for years,I also got to talk to Paul and he seemed very pleasant and nice too.I left State Farm about 40 years ago,but I'm glad that Dani got me to come back,thank you State Farm team."

Matthew Thomas

March 16, 2023

5  out of  5 rating by Matthew Thomas

Tiffany McCarty

February 15, 2023

5  out of  5 rating by Tiffany McCarty
"Can’t express how happy I am with the service I received and switching to State Farm, saved money. The team was so nice and respectful. Dani was so nice, helpful, easy going, great at explaining things that I asked questions on. She stayed on top of things and sent out everything I needed as to documents. Loved the communication."

kim madison

November 10, 2022

5  out of  5 rating by kim madison

Rabia Mirza

October 27, 2022

1  out of  5 rating by Rabia Mirza
"Worst customer service. This office, its agents, including Paul Donnelly are not responsive then blame the customer for their mistakes. Their agent Erika failed to cancel our policy and when we notified them of their mistake, they are defiant and defensive and do not admit to their responsibility. We spent months and months calling this office and did not receive any satisfactory response. They always responded with "we will get back to you later" then they turned around and said they have no responsibility towards our cancellation. I would never recommend Paul Donnelly or Erika to anyone. Their mistake cost us $9,000."

kenneth burress

July 21, 2022

5  out of  5 rating by kenneth burress
"Dan.C at State Farm is the definition of customer service! He is efficient, friendly, and professional! Dan always goes above and beyond!"
Profile photo of Melinda (Lynn) Stone

Melinda (Lynn) Stone

July 12, 2022

5  out of  5 rating by Melinda (Lynn) Stone
"Can't say enough great things about Paul Donnelly's team. I worked with Vernessa about 5 years ago when my husband and I decided to remodel our kitchen and put about $30K into it. I though at that time that perhaps I needed to revisit my insurance policy and make sure we had the correct coverage and boy am I glad I did. In December of 2017, 6 months after refinished our Kitchen remodel, our house caught on fire and we lost everything. Paul cut us a check that night to get us clothes and a place to stay. They were so easy to work with during such a difficult time for us. Seriously can't give enough thanks to them for taking such good care of us. Vernessa knew what she was doing when she created our package for us. I'm so glad listened to her. I thought I wrote this review sooner, but I don't see it and I wanted to make sure I shared my experience."


May 12, 2022

5  out of  5 rating by Dill
"Can't say enough about this office. Dan and Mariel both are absolutely wonderful. Helped fix my insurance, helped with a claim. Got my window repaired with no issues and they got it repaired right in my driveway. Any time I call or send an email I get a response almost immediately. Bought a new car and had the insurance in place before the dealership finished processing the paperwork. Great team and great service."

christie young

March 29, 2022

4  out of  5 rating by christie young
"Very helpful and friendly"

John Vincent Jr

January 31, 2022

5  out of  5 rating by John Vincent Jr
"Jason did a great job answering my questions and explaining my policy 7"

Edward Mc Neal II

December 22, 2021

5  out of  5 rating by Edward Mc Neal II
"Very nice individuals fo sho. And very PROFESSIONAL fo sho"

Taylor McGuire

October 27, 2021

5  out of  5 rating by Taylor McGuire
"Mariel is the BEST! She is always looking for ways to help with my coverage or get me the best rates. She’s also super sweet and efficient! I called her needing a copy of my insurance card while at the window of the Secretary of State - She was able to send it over in 60 seconds despite being on another call too."

Sam Duncan

September 30, 2021

5  out of  5 rating by Sam Duncan

Michael Hopper

September 9, 2021

5  out of  5 rating by Michael Hopper
"Vernessa treated us like we were family. Excellent customer service"

Jill Thompson

July 27, 2021

4  out of  5 rating by Jill Thompson
"Usually just do any business needed over the phone. Today needed a visit to the office in person to drop off paperwork that the agency needed. Very helpful. While there some questions needed to be answered that the person helping me was so kind to do everything he could to gain a clear answer. Very helpful staff & always pleasant be it in person or while during phone calls."

orie norman

April 7, 2021

5  out of  5 rating by orie norman
"Absolutely great I always get good service"

Thomas Byarski

March 4, 2021

5  out of  5 rating by Thomas Byarski
"Very pleasant people to deal with"

Russell Meyers

February 4, 2021

5  out of  5 rating by Russell Meyers
"Great place, knowledgeable staff, very friendly, the assistant to the regional manager is outstanding. 😁"

chris johnson

December 10, 2020

5  out of  5 rating by chris johnson
"Top notch service!"

Glenda Jackson

November 18, 2020

4  out of  5 rating by Glenda Jackson
"U only got 4 stars cuz the experience wasn't bad it was the fact that we tried to make a Parshal payment and we was told no.cant do that and won't do that. I think u guys should cuz sometimes ppl r broke and can't get all the money at once and they want to get the money out of their hands. We just switch companies."

Christie Wick

November 17, 2020

5  out of  5 rating by Christie Wick
"Vernessa ish AMAZING!"

Alyssa Nance

July 1, 2020

5  out of  5 rating by Alyssa Nance
"Paul is a pleasure to work with! He is knowledgeable, professional and a great leader."

Ryan Yencso

January 26, 2020

5  out of  5 rating by Ryan Yencso
"Food was great and staff was very nice"