State Farm® Insurance Agent Paul Donnelly

"I’ve been a customer with Paul Donnelly’s agency for years. I have worked personally with Vernessa, whom is very knowledgeable. I made changes to my auto policy back in November. Vernessa was unavailable and I dealt with another agent by the name of Nick. Unfortunately, that was a huge mistake. Nick is very unprofessional and needs to be very careful with his selection of words when speaking with people. Customer service shouldn’t be Nick’s first choice as a career option, if he can’t be more selective on his choice of verbiage and deliberation. The amount of times I had to call/email to seek out solutions without any follow up was absolutely ridiculous! I requested Paul to intervene & rectify the money that was taken from my bank account that I didn’t authorize! It took days before Paul finally contacted me back! Paul was also unprofessional and his over the phone etiquette was equally as bad as Nick. Paul came off speaking to me as if I was a burden of his precious time, huffing and puffing as if he was done with the convo as I was still trying to get my money refunded back into my account. APPROACH IS EVERYTHING!!! I don’t recommend this office whatsoever!!! I am extremely disappointed on how my situation was handled and will be leaving this particular agent. I am firm on quality customer service. Paul, you don’t have a successful business if you treat the customers that keep your business doors open poorly!!! I can’t expect Nick to display excellent customer service if Paul you’re leading by a poor example. DO BETTER!"

"When a customer asks the proper questions when getting a quote, like- "is there anything else i need to know how this will effect my bill"- you should prolly tell them that you guys can and will automatically add it to our policy, with out the customer saying, "i agree" or "add it". The lack of honesty for newbies with insurance or for people who dont quite understand this stuff is appauling. Just be upfront and honest when asked. Or auto send out letters how it works for the quote we asked. Or something! People dont have time or the money to be dealing with this stuff at the fault of you guys bagging more money. And i know paul is money hungry. He interupted my meeting when i first signed on with their company, to make sure the sales agent asked all the bonus questions to up the sale. And when i said no, he doesnt take it and keeps pushing for it. Even when the policy i was buying had great coverage! I should have listened to my gut and went else where. Shady bussiness!"

"If I could leave Vernessa 100 stars, I would! She’s so sweet and friendly! She did everything in her power to get us the best rates we could get! And, she was so patient with us through everything. If you need insurance, make sure to request Vernessa! You won’t be disappointed! 🥰🥰"

"I had the pleasure of work with Erika on my business insurance and auto.she is vary good at what she does. couldn't ask for a better agent..she listened to what I needed. And made it happen! Again thank you Erika I'm forever grateful.and anybody looking to have a great insurance company call paul donnelly ask for her. you'll see!!"

"I was called with a quote to save and switch 5 months ago, I took the bait and signed up. Month after month I had issues with billing whether it be one issue or another, customer service started off good until that agent ghosted me and I had to work with other agents, every month I was concerned about what my next bill would be. All I wanted was a consistent bill to expect from month to month. I was told I could expect more savings from installing the beacons on each vehicle, I never saw an added discount."

"Awesome experience at every turn! I have auto and renter’s insurance both and I have not found better rates anywhere else. Best of all, they have an amazing staff that has handled all my changes seamlessly. Always very professional and expedient with anything I need!! Thank you Paul and Mariel!"

"I was looking to get my policy's down to a price that wouldn't hurt my fixed income.Dani contacted me,at first I didn't think she could help me,but I was wrong she saved me 184 dollars a month by bundling my policy,she was a life saver,worked with me patiently and was very pleasant to talk to,felt like Ive known her for years,I also got to talk to Paul and he seemed very pleasant and nice too.I left State Farm about 40 years ago,but I'm glad that Dani got me to come back,thank you State Farm team."

"Can’t express how happy I am with the service I received and switching to State Farm, saved money. The team was so nice and respectful. Dani was so nice, helpful, easy going, great at explaining things that I asked questions on. She stayed on top of things and sent out everything I needed as to documents. Loved the communication."