State Farm® Insurance Agent Paul Donnelly

"Worst customer service. This office, its agents, including Paul Donnelly are not responsive then blame the customer for their mistakes. Their agent Erika failed to cancel our policy and when we notified them of their mistake, they are defiant and defensive and do not admit to their responsibility. We spent months and months calling this office and did not receive any satisfactory response. They always responded with "we will get back to you later" then they turned around and said they have no responsibility towards our cancellation. I would never recommend Paul Donnelly or Erika to anyone. Their mistake cost us $9,000."

"Can't say enough great things about Paul Donnelly's team. I worked with Vernessa about 5 years ago when my husband and I decided to remodel our kitchen and put about $30K into it. I though at that time that perhaps I needed to revisit my insurance policy and make sure we had the correct coverage and boy am I glad I did. In December of 2017, 6 months after refinished our Kitchen remodel, our house caught on fire and we lost everything. Paul cut us a check that night to get us clothes and a place to stay. They were so easy to work with during such a difficult time for us. Seriously can't give enough thanks to them for taking such good care of us. Vernessa knew what she was doing when she created our package for us. I'm so glad listened to her. I thought I wrote this review sooner, but I don't see it and I wanted to make sure I shared my experience."

"Can't say enough about this office. Dan and Mariel both are absolutely wonderful. Helped fix my insurance, helped with a claim. Got my window repaired with no issues and they got it repaired right in my driveway. Any time I call or send an email I get a response almost immediately. Bought a new car and had the insurance in place before the dealership finished processing the paperwork. Great team and great service."

"Mariel is the BEST! She is always looking for ways to help with my coverage or get me the best rates. She’s also super sweet and efficient! I called her needing a copy of my insurance card while at the window of the Secretary of State - She was able to send it over in 60 seconds despite being on another call too."

"Usually just do any business needed over the phone. Today needed a visit to the office in person to drop off paperwork that the agency needed. Very helpful. While there some questions needed to be answered that the person helping me was so kind to do everything he could to gain a clear answer. Very helpful staff & always pleasant be it in person or while during phone calls."

"U only got 4 stars cuz the experience wasn't bad it was the fact that we tried to make a Parshal payment and we was told no.cant do that and won't do that. I think u guys should cuz sometimes ppl r broke and can't get all the money at once and they want to get the money out of their hands. We just switch companies."