State Farm® Insurance Agent Paul Donnelly

"Proveda Organic stuff"

"Awesome Agent for sure."

"Vernessa has always gotten me the BEST deals and plan. I will never switch companies."

"They are the best out in Grand Blanc!!!! I've been going though them for I believe almost 2 years or maybe more and evey time something came up or no longer have the vehicle they would be there to help out. I WOULD MOST DEFINITELY GO SEE THEM!!!!!!"

"I ❤️ my Vernessa she is the best! Easy to work with and makes sure that you understand everything. Thank you so much."

"They cashed out a life insurance policy and gave me a great rate for business insurance...so they do their jobs"

"I was paying high rates with my last auto insurance company, I heard State Farm was a good insurance company and I knew they built a new State Farm on Hill rd. Best decision I’ve made! I first called for my fiance he was denied by many other auto companies; Called up, Dani answered and took care of me, was so kind and understanding and found him a great policy deal I ended up calling a few days later and got me a policy about $80 cheaper than my last with same coverage AND renters insurance! 5/5 recommend! Thank you Dani!"

"Andrew Duffy was fantastic to work with!. Communications through phone, text and email made it much easier with my work schedule. Seamless transfer of coverage from State Farm. Thank you, Claudio"

"Vernessa Ryals is the best insurance agent that I’ve ever had. She patiently answered any questions that I had about my coverage and had always made sure that my coverage met my needs and the needs of my family. She is the best."

"Exceptional service! The team is incredibly helpful and efficient! I highly recommend their services to anyone in need of insurance. A truly outstanding agent and team!"

"Dani was very helpful and available to answer all my questions."

"I’ve been a customer with Paul Donnelly’s agency for years. I have worked personally with Vernessa, whom is very knowledgeable. I made changes to my auto policy back in November. Vernessa was unavailable and I dealt with another agent by the name of Nick. Unfortunately, that was a huge mistake. Nick is very unprofessional and needs to be very careful with his selection of words when speaking with people. Customer service shouldn’t be Nick’s first choice as a career option, if he can’t be more selective on his choice of verbiage and deliberation. The amount of times I had to call/email to seek out solutions without any follow up was absolutely ridiculous! I requested Paul to intervene & rectify the money that was taken from my bank account that I didn’t authorize! It took days before Paul finally contacted me back! Paul was also unprofessional and his over the phone etiquette was equally as bad as Nick. Paul came off speaking to me as if I was a burden of his precious time, huffing and puffing as if he was done with the convo as I was still trying to get my money refunded back into my account. APPROACH IS EVERYTHING!!! I don’t recommend this office whatsoever!!! I am extremely disappointed on how my situation was handled and will be leaving this particular agent. I am firm on quality customer service. Paul, you don’t have a successful business if you treat the customers that keep your business doors open poorly!!! I can’t expect Nick to display excellent customer service if Paul you’re leading by a poor example. DO BETTER!"

"When a customer asks the proper questions when getting a quote, like- "is there anything else i need to know how this will effect my bill"- you should prolly tell them that you guys can and will automatically add it to our policy, with out the customer saying, "i agree" or "add it". The lack of honesty for newbies with insurance or for people who dont quite understand this stuff is appauling. Just be upfront and honest when asked. Or auto send out letters how it works for the quote we asked. Or something! People dont have time or the money to be dealing with this stuff at the fault of you guys bagging more money. And i know paul is money hungry. He interupted my meeting when i first signed on with their company, to make sure the sales agent asked all the bonus questions to up the sale. And when i said no, he doesnt take it and keeps pushing for it. Even when the policy i was buying had great coverage! I should have listened to my gut and went else where. Shady bussiness!"

"The agent, Paul Donnelly, is very helpful. Mr. Donnelly is patient, caring, and supportive for his customers. I highly recommend State Farm."

"The BEST place to get your Vehicle ins~"

"Wonderful"

"What a pleasure to deal with Vernessa at State Farm! She made switching from our old insurance company so easy! Saving us quite a bit of money! Thank you!"

"Worked with Dani (Dannyl duffy)and was an absolute pleasure to work with. Appreciate the patience with me trying to get things in order and helping me cut down my cost. Thank you"

"Dani is the best. We have an awesome rapport and she is always super helpful. Thank you Dani as always for being you!"

"Dannyl was extremely helpful and has been able to answer all my questions. I had numerous life changes recently and her help has been a huge stress relief knowing my insurance policies were getting juggled correctly."

"Vernessa is a very helpful agent and makes sure to provide the best possible options and information. Always enjoy speaking with her and asking questions."

"I’ve worked with Vernessa and Erika, both absolutely rock. They both get things done in a timely manner and help with savings as much as you can. Best people I’ve worked with since I’ve been with State Farm 100%"

"If I could leave Vernessa 100 stars, I would! She’s so sweet and friendly! She did everything in her power to get us the best rates we could get! And, she was so patient with us through everything. If you need insurance, make sure to request Vernessa! You won’t be disappointed! 🥰🥰"

"I had the pleasure of work with Erika on my business insurance and auto.she is vary good at what she does. couldn't ask for a better agent..she listened to what I needed. And made it happen! Again thank you Erika I'm forever grateful.and anybody looking to have a great insurance company call paul donnelly ask for her. you'll see!!"

"Vernessa is awesome and so helpful!!"