State Farm® Insurance Agent Paul Donnelly
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Leah Dickson
January 21, 2025
1
out of
5
rating by Leah Dickson
"Where's the document l need too sign an send back, l don't have anything too sign an send."
We responded:
"Hi Leah, I am not your agent. If you call my offuce I may be able to help you find who that is. Paul"
Marlon Miller
January 3, 2025
5
out of
5
rating by Marlon Miller
"As always, Vernessa comes through for. me always pleasant to deal with always trying to provide what I need. She is absolutely awesome."
We responded:
"Marlon, we appreciate you sharing your experience! I'm happy to hear that Vernessa consistently provides you with the support you need. Her dedication to ensuring a pleasant experience is truly valued. If there's anything else you need, feel free to reach out to our office anytime! Thanks again! "
Maurice Williams
December 28, 2024
5
out of
5
rating by Maurice Williams
"I've been with State Farm for 3 to 4 years now, the staff has been helping me, with the lowest insurance for auto and home, for what I can afford, to save for my benefit."
We responded:
"Thank you, Maurice, for the fantastic 5-star rating! We're happy to know you had a positive experience with our office. If you ever need assistance or have questions in the future, we're here to help!"
Rocky Younglove
December 23, 2024
1
out of
5
rating by Rocky Younglove
"3 months ago I talked to Paul trying to get a lower rate. He said it will go down to 107.00 3 months ago. Nothing has changed I've tried emailing Paul and I have not gotten a response back."
We responded:
"Hey Rocky, your car insurance is $107 as we discussed. You also have a renter's policy that gives the auto a discount. I apologize for not getting back with you sooner. Please give our office a call and we can review it with you. Paul"
Greg Cameron
December 19, 2024
5
out of
5
rating by Greg Cameron
"Josh took a lot of time to explain a difficult issue I was having trouble understanding"
We responded:
"Greg, Thank you for your kind words. Josh is a wealth of knowledge and we are glad to have him on the team!"
brenna campbell
December 18, 2024
5
out of
5
rating by brenna campbell
"I been with State Farm for 10 years now. For the last 10 years their services have been wonderful and helpful. The environment is always friendly and welcoming and supportive."
We responded:
"Thank you, Brenna, for your loyalty over the past decade! I'm so glad to hear that you've found our services wonderful and our environment welcoming and supportive. We're here to assist you with any future needs or questions. Looking forward to many more years together!"
Theresa Cole
December 6, 2024
5
out of
5
rating by Theresa Cole
"I wanted to share this review with everyone! I have been nothing but pleasantly surprised and pleased with the customer service and professionalism I have received from State farm. My insurance man Josh has went above and beyond more times this month and I cannot say enough how much I appreciate him. Thank you to everyone at Paul Donnelly State farm for outstanding stellar service!"
We responded:
"Thank you for your review Theresa! We strive to maintain the highest quality of service and so good to hear that Josh is embracing that standard. We appreciate your business and thank you for your feedback!!"
Ben Sergent
December 3, 2024
5
out of
5
rating by Ben Sergent
"Great, personal experience!"
We responded:
"Ben, thank you for sharing your experience! I'm glad you had a personal and positive interaction with our team. We're always here to help with any future needs!"
Raymond Bilkos
December 3, 2024
5
out of
5
rating by Raymond Bilkos
"Great Agency! Quick and easy for any changes big or small!"
We responded:
"Raymond, Thank you for the fantastic review! I'm glad you found our service quick and easy for any changes, whether big or small. Your satisfaction is important to us, and we're grateful for your positive feedback. If you ever need further assistance, don't hesitate to reach out. We're here to help!"
Julia
November 8, 2024
5
out of
5
rating by Julia
"I called Paul Donnelly,s State Farm office because I was looking for ways to save a bit now that my families circumstances have changed. I spoke with Josh and what a pleasant experience. He explained many ways to help us save with our auto and homeowners insurance. He spent plenty of time explaining things so that I understood everything also. Our family is very pleased with the savings we’ll be receiving."
We responded:
"Julia, thank you for sharing your experience with our office! I'm glad Josh could assist you in finding ways to save on your auto and homeowners insurance. It's wonderful to know he took the time to explain everything clearly. We're happy to have helped your family, and we're here for any future needs or questions you may have. - Paul Donnelly State Farm Agent, Flint, MI"
Annalynn Cummings
October 29, 2024
5
out of
5
rating by Annalynn Cummings
"Josh has been very helpful with switching my insurance. He has answered every question I may have had along the way. Even ones not related specifically to my policy."
We responded:
"Annalynn, I'm glad to hear Josh was able to assist you with your insurance switch and provide answers to all your questions! We truly appreciate your feedback and are here for any future needs you may have. - Paul Donnelly State Farm Agent, Flint, MI"
Keber Wooten
October 24, 2024
5
out of
5
rating by Keber Wooten
"Venessa was very helpful, patient, and pleasant . She got me the best deal and followed through. Very Very good customer service skills"
We responded:
"Hi Keber, Vernessa is indeed a valuable member of our team, and I'm glad she could assist you so effectively. It's wonderful to know you appreciated her helpfulness, patience, and pleasant demeanor. We're grateful for your feedback and are always here to help with any future needs! - Paul Donnelly State Farm Agent, Flint, MI"
E H
October 24, 2024
5
out of
5
rating by E H
"Josh was very thorough when going over our policy options. Very courteous. He took the time to answer all of my questions."
We responded:
"Hi, thank you for your wonderful review! I'm glad to hear that Josh provided you with thorough and courteous service. It's great to know he took the time to answer all your questions. We appreciate your feedback and look forward to assisting you with any future needs. - Paul Donnelly State Farm Agent, Flint, MI"
Inderpal Singh
August 2, 2024
5
out of
5
rating by Inderpal Singh
"Proveda Organic stuff"
Art Leonard
July 22, 2024
5
out of
5
rating by Art Leonard
"Awesome Agent for sure."
We responded:
"Thank you so much for the review Al!! I do my best to stay awesome for all my customers!!"
Ashley Tucker
June 10, 2024
5
out of
5
rating by Ashley Tucker
"Vernessa has always gotten me the BEST deals and plan. I will never switch companies."
We responded:
"Ashley, I'm happy to hear you're pleased with the deals and plan Vernessa provides! We're grateful for your loyalty and look forward to continuing to offer you top-notch service. If you ever need assistance, our office is here for you. Paul Donnelly - State Farm Insurance Agent, Grand Blanc, MI"
Michelle Dilley
June 6, 2024
5
out of
5
rating by Michelle Dilley
"They are the best out in Grand Blanc!!!! I've been going though them for I believe almost 2 years or maybe more and evey time something came up or no longer have the vehicle they would be there to help out. I WOULD MOST DEFINITELY GO SEE THEM!!!!!!"
We responded:
"Michelle, we are glad our team has been able to assist you for nearly 2 years! Your satisfaction and loyalty mean the world to us, and we're grateful for your kind words. We look forward to continuing to provide you with top-notch service and support. Thank you for choosing us! - Paul Donnelly - State Farm Insurance Agent, Grand Blanc, MI"
Angel Owens
May 22, 2024
5
out of
5
rating by Angel Owens
"I ❤️ my Vernessa she is the best! Easy to work with and makes sure that you understand everything. Thank you so much."
We responded:
"Thank you Angel and I agree w/ you! Vernessa is one of the best! We appreciate you letting us know!!"
tye gross
April 30, 2024
4
out of
5
rating by tye gross
"They cashed out a life insurance policy and gave me a great rate for business insurance...so they do their jobs"
We responded:
"Thank you Tye - we're glad to help and look forward to working with you!!"
Kayte
April 28, 2024
5
out of
5
rating by Kayte
"I was paying high rates with my last auto insurance company, I heard State Farm was a good insurance company and I knew they built a new State Farm on Hill rd. Best decision I’ve made! I first called for my fiance he was denied by many other auto companies; Called up, Dani answered and took care of me, was so kind and understanding and found him a great policy deal I ended up calling a few days later and got me a policy about $80 cheaper than my last with same coverage AND renters insurance! 5/5 recommend! Thank you Dani!"
We responded:
"Hi Kayte, Thank you so much for your feedback! And we agree that Dani is one of the best in the business! Great coverage and saved you money? What's not to like?!"
Claudio Guzman
March 23, 2024
5
out of
5
rating by Claudio Guzman
"Andrew Duffy was fantastic to work with!. Communications through phone, text and email made it much easier with my work schedule. Seamless transfer of coverage from State Farm. Thank you, Claudio"
We responded:
"Claudio, we are delighted to hear that Andrew Duffy provided you with fantastic service and made the process seamless for you. Our team at Paul Donnelly - State Farm Insurance Agent in Grand Blanc, MI, is committed to excellent communication and ensuring a smooth transfer of coverage for our clients. Thank you for choosing us to meet your insurance needs."
DayQuandra Austin
March 18, 2024
5
out of
5
rating by DayQuandra Austin
"Vernessa Ryals is the best insurance agent that I’ve ever had. She patiently answered any questions that I had about my coverage and had always made sure that my coverage met my needs and the needs of my family. She is the best."
We responded:
"DayQuandra, thank you so much for your kind words about Vernessa and our team. We are thrilled to hear that Vernessa provided you with exceptional service, answered all your questions, and ensured your coverage met your family's needs. We appreciate your trust in us to protect what matters most to you. If you ever need anything, please don't hesitate to reach out. - Paul Donnelly - State Farm Insurance Agent, Grand Blanc, MI"
Hannah Ernst
February 19, 2024
5
out of
5
rating by Hannah Ernst
"Dani was very helpful and available to answer all my questions."
We responded:
"Thank you, Hannah! We are fortunate to have hard-working team members, like Dani, who do their best for our customers."
Blair Lauren
February 16, 2024
1
out of
5
rating by Blair Lauren
"I’ve been a customer with Paul Donnelly’s agency for years. I have worked personally with Vernessa, whom is very knowledgeable. I made changes to my auto policy back in November. Vernessa was unavailable and I dealt with another agent by the name of Nick. Unfortunately, that was a huge mistake. Nick is very unprofessional and needs to be very careful with his selection of words when speaking with people. Customer service shouldn’t be Nick’s first choice as a career option, if he can’t be more selective on his choice of verbiage and deliberation. The amount of times I had to call/email to seek out solutions without any follow up was absolutely ridiculous! I requested Paul to intervene & rectify the money that was taken from my bank account that I didn’t authorize! It took days before Paul finally contacted me back! Paul was also unprofessional and his over the phone etiquette was equally as bad as Nick. Paul came off speaking to me as if I was a burden of his precious time, huffing and puffing as if he was done with the convo as I was still trying to get my money refunded back into my account. APPROACH IS EVERYTHING!!! I don’t recommend this office whatsoever!!! I am extremely disappointed on how my situation was handled and will be leaving this particular agent. I am firm on quality customer service. Paul, you don’t have a successful business if you treat the customers that keep your business doors open poorly!!! I can’t expect Nick to display excellent customer service if Paul you’re leading by a poor example. DO BETTER!"
We responded:
"Hi Blair, I am sorry for your frustration. And we appreciate your business over the past several years. Michigan's No Fault Auto Insurance Law (July 2020) has created changes in the handling of renewals and documentation requirements. When these documents are not received prior to policy start date, the policy will default to standard coverage. Neither I nor my team can waive these requirements. I wish you well w/ your new agent. Paul"
Slcmum123
October 16, 2023
1
out of
5
rating by Slcmum123
"When a customer asks the proper questions when getting a quote, like- "is there anything else i need to know how this will effect my bill"- you should prolly tell them that you guys can and will automatically add it to our policy, with out the customer saying, "i agree" or "add it". The lack of honesty for newbies with insurance or for people who dont quite understand this stuff is appauling. Just be upfront and honest when asked. Or auto send out letters how it works for the quote we asked. Or something! People dont have time or the money to be dealing with this stuff at the fault of you guys bagging more money. And i know paul is money hungry. He interupted my meeting when i first signed on with their company, to make sure the sales agent asked all the bonus questions to up the sale. And when i said no, he doesnt take it and keeps pushing for it. Even when the policy i was buying had great coverage! I should have listened to my gut and went else where. Shady bussiness!"
We responded:
"Trisha, You’ve been a loyal customer with us for several years. We apologize if there was any misunderstanding or miscommunication regarding adding a youthful driver to your policy. As you can imagine, young drivers who have less experience behind the wheel are more expensive to insure. Many customers opt for a less expensive, older model car for these new drivers. My job is to make sure that if you have an accident or claim – that you are properly protected. I am more concerned that you and your family have the right policy at the right time than I am with how much premium you pay. This is what I do for a living – protect my customers from giving up coverage to save a few bucks. It is our job to ask you about life insurance so we don't ever have to tell your loved ones you didn't have any. We're committed to improving our service and ensuring that our customers have a clear understanding of their policies and options. I can meet with you in the office, online or on the phone. Let’s have a conversation to address these concerns. "