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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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tye gross

April 5, 2024

3  out of  5 rating by tye gross
"Find a different branch...only way Don responds is of you threaten to switch agents. I've been waiting on him to give me a quote for two days."
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Claudio Guzman

March 23, 2024

5  out of  5 rating by Claudio Guzman
"Andrew Duffy was fantastic to work with!. Communications through phone, text and email made it much easier with my work schedule. Seamless transfer of coverage from State Farm. Thank you, Claudio"
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DayQuandra Austin

March 18, 2024

5  out of  5 rating by DayQuandra Austin
"Vernessa Ryals is the best insurance agent that I’ve ever had. She patiently answered any questions that I had about my coverage and had always made sure that my coverage met my needs and the needs of my family. She is the best."
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Alyssa Salazar

March 8, 2024

5  out of  5 rating by Alyssa Salazar
"Exceptional service! The team is incredibly helpful and efficient! I highly recommend their services to anyone in need of insurance. A truly outstanding agent and team!"
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Hannah Ernst

February 19, 2024

5  out of  5 rating by Hannah Ernst
"Dani was very helpful and available to answer all my questions."
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Blair Lauren

February 16, 2024

1  out of  5 rating by Blair Lauren
"I’ve been a customer with Paul Donnelly’s agency for years. I have worked personally with Vernessa, whom is very knowledgeable. I made changes to my auto policy back in November. Vernessa was unavailable and I dealt with another agent by the name of Nick. Unfortunately, that was a huge mistake. Nick is very unprofessional and needs to be very careful with his selection of words when speaking with people. Customer service shouldn’t be Nick’s first choice as a career option, if he can’t be more selective on his choice of verbiage and deliberation. The amount of times I had to call/email to seek out solutions without any follow up was absolutely ridiculous! I requested Paul to intervene & rectify the money that was taken from my bank account that I didn’t authorize! It took days before Paul finally contacted me back! Paul was also unprofessional and his over the phone etiquette was equally as bad as Nick. Paul came off speaking to me as if I was a burden of his precious time, huffing and puffing as if he was done with the convo as I was still trying to get my money refunded back into my account. APPROACH IS EVERYTHING!!! I don’t recommend this office whatsoever!!! I am extremely disappointed on how my situation was handled and will be leaving this particular agent. I am firm on quality customer service. Paul, you don’t have a successful business if you treat the customers that keep your business doors open poorly!!! I can’t expect Nick to display excellent customer service if Paul you’re leading by a poor example. DO BETTER!"
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Trisha Pearson

October 16, 2023

1  out of  5 rating by Trisha Pearson
"When a customer asks the proper questions when getting a quote, like- "is there anything else i need to know how this will effect my bill"- you should prolly tell them that you guys can and will automatically add it to our policy, with out the customer saying, "i agree" or "add it". The lack of honesty for newbies with insurance or for people who dont quite understand this stuff is appauling. Just be upfront and honest when asked. Or auto send out letters how it works for the quote we asked. Or something! People dont have time or the money to be dealing with this stuff at the fault of you guys bagging more money. And i know paul is money hungry. He interupted my meeting when i first signed on with their company, to make sure the sales agent asked all the bonus questions to up the sale. And when i said no, he doesnt take it and keeps pushing for it. Even when the policy i was buying had great coverage! I should have listened to my gut and went else where. Shady bussiness!"
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Emanuel Jones

September 15, 2023

5  out of  5 rating by Emanuel Jones
"The agent, Paul Donnelly, is very helpful. Mr. Donnelly is patient, caring, and supportive for his customers. I highly recommend State Farm."
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Paul Muehlenbeck

September 8, 2023

5  out of  5 rating by Paul Muehlenbeck
"The BEST place to get your Vehicle ins~"
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Jacqueline Jones

September 2, 2023

5  out of  5 rating by Jacqueline Jones
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Julie Hartwick

August 29, 2023

5  out of  5 rating by Julie Hartwick
"What a pleasure to deal with Vernessa at State Farm! She made switching from our old insurance company so easy! Saving us quite a bit of money! Thank you!"
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Ali Akram Khan

August 25, 2023

5  out of  5 rating by Ali Akram Khan
"Worked with Dani (Dannyl duffy)and was an absolute pleasure to work with. Appreciate the patience with me trying to get things in order and helping me cut down my cost. Thank you"
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Renae Short

August 24, 2023

5  out of  5 rating by Renae Short
"Dani is the best. We have an awesome rapport and she is always super helpful. Thank you Dani as always for being you!"
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Benn Symanow

August 23, 2023

5  out of  5 rating by Benn Symanow
"Dannyl was extremely helpful and has been able to answer all my questions. I had numerous life changes recently and her help has been a huge stress relief knowing my insurance policies were getting juggled correctly."
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Dee S

August 17, 2023

5  out of  5 rating by Dee S
"Vernessa is a very helpful agent and makes sure to provide the best possible options and information. Always enjoy speaking with her and asking questions."
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Jordan Carroll

August 1, 2023

5  out of  5 rating by Jordan Carroll
"I’ve worked with Vernessa and Erika, both absolutely rock. They both get things done in a timely manner and help with savings as much as you can. Best people I’ve worked with since I’ve been with State Farm 100%"
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Dallas Hotchkiss

July 27, 2023

5  out of  5 rating by Dallas Hotchkiss
"If I could leave Vernessa 100 stars, I would! She’s so sweet and friendly! She did everything in her power to get us the best rates we could get! And, she was so patient with us through everything. If you need insurance, make sure to request Vernessa! You won’t be disappointed! 🥰🥰"
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Jeremy Hipps

June 27, 2023

5  out of  5 rating by Jeremy Hipps
"I had the pleasure of work with Erika on my business insurance and auto.she is vary good at what she does. couldn't ask for a better agent..she listened to what I needed. And made it happen! Again thank you Erika I'm forever grateful.and anybody looking to have a great insurance company call paul donnelly ask for her. you'll see!!"
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Joshua Miller

June 23, 2023

5  out of  5 rating by Joshua Miller
"Vernessa is awesome and so helpful!!"
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Lucais Allen

June 17, 2023

2  out of  5 rating by Lucais Allen
"I was called with a quote to save and switch 5 months ago, I took the bait and signed up. Month after month I had issues with billing whether it be one issue or another, customer service started off good until that agent ghosted me and I had to work with other agents, every month I was concerned about what my next bill would be. All I wanted was a consistent bill to expect from month to month. I was told I could expect more savings from installing the beacons on each vehicle, I never saw an added discount."
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Debbie Burke

April 17, 2023

5  out of  5 rating by Debbie Burke
"Awesome experience at every turn! I have auto and renter’s insurance both and I have not found better rates anywhere else. Best of all, they have an amazing staff that has handled all my changes seamlessly. Always very professional and expedient with anything I need!! Thank you Paul and Mariel!"
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todd Wilson

March 30, 2023

1  out of  5 rating by todd Wilson
"Very horrible when it comes To customer service also, they never seem to answer their phones on time when they’re supposed to be in the office this is very frustrating when a customer is trying to change something on their policy or needs to talk to the agent"
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March 26, 2023

5  out of  5 rating by jeffkilgore43
"I was looking to get my policy's down to a price that wouldn't hurt my fixed income.Dani contacted me,at first I didn't think she could help me,but I was wrong she saved me 184 dollars a month by bundling my policy,she was a life saver,worked with me patiently and was very pleasant to talk to,felt like Ive known her for years,I also got to talk to Paul and he seemed very pleasant and nice too.I left State Farm about 40 years ago,but I'm glad that Dani got me to come back,thank you State Farm team."
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Matthew Thomas

March 16, 2023

5  out of  5 rating by Matthew Thomas
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Tiffany McCarty

February 15, 2023

5  out of  5 rating by Tiffany McCarty
"Can’t express how happy I am with the service I received and switching to State Farm, saved money. The team was so nice and respectful. Dani was so nice, helpful, easy going, great at explaining things that I asked questions on. She stayed on top of things and sent out everything I needed as to documents. Loved the communication."